Refund policy

Returns and Exchanges

We want you to be satisfied with your purchase. If, for any reason, you are not, the following terms apply:

Return Period

You may request a return or exchange within thirty (30) calendar days from the date of delivery. After this period, we are unable to offer a refund or exchange.

Eligibility

To be eligible for a return, items must:

• Be unused and in the same condition as when received.
• Include all original packaging; and
• Be accompanied by proof of purchase (receipt, order number, or other verifiable documentation).

All returns must be coordinated and processed through Expedition Worx, LLC. Prior authorization is required before returning any item. Please request return authorization by emailing info@expeditionworx.com. Please write return authorization number on the outside of the box.

Non-Returnable Situations

Ineligible returns may apply in the following circumstances:

• Items returned without prior authorization.
• Items not in their original condition (e.g., used, damaged, or missing components not due to our error)
• Items returned more than thirty (30) days after delivery.

Exchanges

We only replace items if they are defective in material or workmanship. If you need a replacement please email info@expeditionworx.com for authorization and send your item to:

Expedition Worx

PO Box 261

Fuquay Varina, NC 27526

Return Shipping

To return your product, please mail it to the address listed above.

• Customers are responsible for return shipping costs. These costs are non-refundable.
• If a refund is issued, the original shipping costs incurred by us may be deducted from the refund amount.
• Depending on your location, delivery times for exchanged items may vary.
• For items valued over $100, we strongly encourage using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee receipt of returned items without proof of delivery.